Privacy Policy

Welcome to Tryoom. Tryoom is a service of Ebenezer Ahurein (“Tryoom”, “we”, “us”, or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application and website (the “Service”). It is incorporated by reference into our Terms of Service and applies to all users worldwide.

1Information We Collect

1.1. Account & Payment Data

We collect information you voluntarily provide:

Account data: name, email address, and profile information (via Google or Apple sign-in).
Payment data: subscription status is managed via Apple App Store and Google Play through RevenueCat. We do not store credit card or bank details.

1.2. Photo & Try-On Data

How we handle your photos:

Collection: photos you choose to upload for try-on or to catalog your wardrobe.
Analysis: AI services estimate body pose and proportions and analyze garment imagery in order to generate the try-on visualization you request.
Processing: performed in our cloud environment and by third-party AI providers (see Section 5).
Storage: photos and generated outputs are stored in your private app gallery until you delete them or your account.
No model training: your photos are not used to train Tryoom’s AI models or any third-party model beyond what is strictly necessary to generate the requested output and operate the service.

What we do not collect

Tryoom does not extract, store, or process biometric identifiers as defined under the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), GDPR Article 9, or similar laws. Specifically, we do not generate, retain, or use facial geometry, fingerprints, voiceprints, retina/iris scans, or other unique biological identifiers for the purpose of identifying you.

1.3. Usage & Diagnostic Data

Device identifiers, app version, operating system version.
Crash reports and performance metrics.
Aggregate feature-usage events used to improve the service.

2Legal Basis for Processing (GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, we process your personal data on the following legal bases under GDPR Article 6:

Contract (Art. 6(1)(b)): processing your photos and outputs to deliver the try-on service you requested, and processing account data to operate your account and subscription.
Consent (Art. 6(1)(a)): optional features such as marketing communications, push notifications, or location-based suggestions. You may withdraw consent at any time.
Legitimate interests (Art. 6(1)(f)): aggregated analytics to improve the service, fraud prevention, and securing our infrastructure.
Legal obligation (Art. 6(1)(c)): retention or disclosure where required by applicable law.

3How We Use Your Information

We use your information to:

Provide the try-on service (process photos, generate outputs, sync your wardrobe and saved looks).
Authenticate you and operate your account.
Process subscriptions and payments through Apple App Store or Google Play.
Send transactional notifications (account, billing, account deletion confirmations).
Improve and secure the service through aggregated analytics and error logs.
Comply with legal obligations and respond to lawful requests from public authorities.

4Data Retention & Deletion

We retain personal data only for as long as needed for the purposes set out in this Policy.

Photos and outputs: stored until you delete them or delete your account.
Account data: retained for as long as your account is active.
Backups: routine backups are retained for up to 30 days for disaster recovery; deleted data is purged from backups within the same window.
Legal and financial records: tax and payment records may be retained for up to 7 years where required by law.

Account Deletion

When you delete your account from app settings, all personal data (profile, photos, generated outputs) is removed from our active systems immediately. Routine backups are purged within 30 days as part of standard backup rotation. This action is irreversible.

5Sharing With Third Parties

We do not sell your personal information. We share data only with processors necessary to operate the service. Each processor handles your data on our instructions and under contractual safeguards.

Cloud Infrastructure

Amazon Web Services (file storage, transactional email) and Google Cloud Platform (logging, AI infrastructure) for secure hosting and compute.

AI Processing

Google Vertex AI and other third-party AI services for image generation and try-on features.

Payments & Subscriptions

Apple App Store, Google Play, and RevenueCat for subscription management. We do not receive your card details.

Diagnostics

Crash reporting and analytics providers (e.g., Firebase / Crashlytics) for stability and quality.

Legal disclosures. We may disclose data when required by law, in response to a valid legal request, or to protect the rights, property, or safety of Tryoom, our users, or others.

6International Data Transfers

Tryoom is operated from Ghana. By using the Service, you understand that your personal data may be processed in countries other than your own, including the United States and the European Union, where our cloud and AI providers operate data centers.

Transfer safeguards

Where personal data is transferred outside the European Economic Area or the United Kingdom, we rely on Standard Contractual Clauses approved by the European Commission with our processors, applicable adequacy decisions, or, where neither applies, your explicit consent. You may request a copy of the safeguards in place by contacting us.

7Security Measures

We implement organizational and technical safeguards appropriate to the sensitivity of the data we handle, including:

Encryption in transit (TLS 1.2 or higher).
Encryption at rest for stored photos, outputs, and account data.
Access controls and least-privilege for operational staff.
Logging and monitoring of access to production systems.
Periodic review of third-party processor security postures.

No system is perfectly secure. If a personal data breach occurs that materially affects you, we will notify affected users without undue delay and notify supervisory authorities where required (e.g., within 72 hours under GDPR Article 33).

8Your Rights & Choices

Rights available to all users

•Access. Request a copy of the personal data we hold about you.
•Erasure. Delete your account and data from app settings or by request.
•Portability. Receive your data in a machine-readable format.

Additional rights under GDPR (EEA, UK, Switzerland)

Rectification — correct inaccurate or incomplete data.
Restriction — limit processing in specified circumstances.
Objection — object to processing based on legitimate interest, including profiling.
Withdraw consent — where consent is the legal basis, withdraw at any time.
Complaint to a supervisory authority — lodge a complaint with your local data protection authority.

Additional rights under CCPA / CPRA (California)

Right to Know — categories and specific pieces of personal information collected, sources, and purposes.
Right to Delete — request deletion of personal information.
Right to Correct — correct inaccurate personal information.
Right to Opt-Out of Sale or Sharing — we do not sell personal information or share it for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information — restrict use of sensitive data to what is necessary to provide the service.
Right to Non-Discrimination — we will not deny service, charge different prices, or provide different quality for exercising these rights.

How to exercise your rights

Email support@tryoom.com from the email address associated with your account. We respond within 30 days (45 days under CCPA, extendable to 90 days for complex requests). We may request information to verify your identity before acting on your request.

9Contact Us

For privacy-related questions or to exercise your rights:

Tryoom

a service operated by Ebenezer Ahurein

Accra, Ghana

Email: support@tryoom.com

Phone: +233 55 533 1012